United States - Standard Shipping: $6.99 or spend over $45 for free shipping.
All shipping costs are displayed at checkout before payments are made and shipping costs will vary based on volume ordered. All prices are displayed in USD
Estimated Delivery Times
Our delivery times may vary. Once your order has been accepted, please allow 1-3 working days for your order to be processed by our warehouse.
USA 3-6 working days
What happens if I am not at home to accept my delivery?
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.
To track download SHOP APP
Make sure you use the same email as your order email
This card is from the courier and lets you know where your parcel is and how you can collect it.
If the calling card is missing, locate your tracking number in your account or email and contact your counties main delivery service for example the UK is RoyalMail.com and USA is Usps.com
Customs and import tax
The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required.
Watermans has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
What is the status of my order? TRACKING
Your account makes it easy to keep track of all your orders.
Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.
We’ll also send you a dispatch email as soon as your order is on the way.
Option 2. Download the SHOP APP this will have your orders status and tracking. When you make a account via SHOP APP make sure you use the same email as what you have used when placing a order.
Where is my order?
Your account will show any previous orders you’ve placed.
Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
How do I cancel my order?
We’re sorry to hear you want to cancel. (Before you leave check out this page)
If there is anything that we might be able to do that means you don’t have to cancel.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We’ll send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.
You can visit our Returns Policy to help you get the order back to us instead.
I have received a faulty item. What should I do?
We’re really sorry that happened as we aim to provide high quality items to all of our customers.
To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
If your Grow More Elixir Nozzle has dropped on in the post Watch this video
Details of the fault
Images that support the fault, if applicable
As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.
There is an item missing from my order. What should I do?
Sometimes we ship items separately to keep postage costs down for you.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.
Locate your original order conformation and hit reply to email our support staff.
What is your returns policy?
Please refer to our returns policy page for more information.
Can I return a product if I no longer want it?
We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.
All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.
They’ll send you all the information you need, but you can also refer to our returns policy page for more information.
What happens once my item is returned?
As soon as we receive your order and checked that its not been opened we’ll review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken
When will I receive my refund?
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way.
If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team
Please note that we do not refund postage costs for the return of an unwanted item or order.